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Warranty

At Monocoque, we are committed to delivering high-quality products and ensuring your satisfaction. To support this commitment, we offer the following warranty policy:

 

1. Warranty Coverage

We provide a two-year limited warranty from the date of purchase, covering any manufacturing defects in materials or workmanship under normal use. This warranty applies to all Monocoque products purchased through our official website or authorized retailers.

 

2. What Is Covered

  • Manufacturing Defects: Issues related to the craftsmanship or materials of the product.

  • Functionality: Problems affecting the normal operation of the product.

 

3. What Is Not Covered

  • Normal Wear and Tear: Including scratches, discoloration, or aging of materials.

  • Accidental Damage: Such as damage resulting from misuse, neglect, or accidents.

  • Unauthorized Repairs or Modifications: Any alterations not performed by Monocoque or an authorized service center.

 

4. Warranty Claim Process

To initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team at leon@monocoque-designs.com with your order details, a description of the issue, and any supporting photographs.

  2. Assessment: We will assess the claim and determine the appropriate resolution.

  3. Resolution: If the claim is approved, we will repair or replace the product at no additional cost.

 

5. Shipping Costs

We are pleased to offer complimentary shipping for all warranty claims:

  • Monocoque will cover the cost of shipping both ways—sending your item to us and returning the repaired or replaced product to you.

  • Shipping labels will be provided upon claim approval.

 

6. Additional Information

  • Proof of Purchase: A valid proof of purchase is required for all warranty claims.

  • International Customers: Warranty services are available worldwide. Complimentary shipping applies globally, though repair times may vary by location.​

Shipping

At Monocoque, our products are handmade and crafted with precision and care. As each item is made to order, delivery times may vary depending on the specific product or customization requested. Below are the details of our shipping policies:

 

1. Handmade and Made-to-Order Production

  • Each Monocoque product is individually crafted to meet our high-quality standards.

  • Production times vary depending on the product and customization options selected. Estimated production timelines will be provided during the ordering process.

 

2. Delivery Timeframes

  • Domestic Orders (Within the U.S.): Once production is complete, delivery typically occurs within 3–7 business days.

  • International Orders: Delivery after production is estimated within 7–14 business days, subject to customs clearance.

  • Customers will be notified via email when their product is shipped.

 

3. Shipping Costs

  • Complimentary standard shipping is available for all domestic orders.

  • For International orders, shipping fees will be calculated at checkout.

  • Expedited shipping options are available after production is complete and can be selected at checkout.

 

4. Customization and Lead Times

  • Due to the handcrafted nature of our products, production lead times can range from 2–6 weeks. This will depend on the complexity of the product and customization required.

  • Customers will receive regular updates on the status of their order.

 

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking details to monitor the delivery status.

  • For questions about your order, contact us at leon@monocoque-designs.com.

 

6. Changes or Cancellations

  • Changes or cancellations to an order must be made within 48 hours of placing the order. After this period, cancellations may not be accepted due to the custom production process.

 

7. Lost or Damaged Shipments

  • In the rare case of a lost or damaged shipment, please contact us at leon@monocoque-designs.com immediately.

  • We will work with the carrier to resolve the issue and ensure a replacement or refund is provided where applicable.

 

8. Exceptional Circumstances

  • Delivery times may be affected by factors beyond our control, such as supply chain delays, holidays, or customs processing for international orders.

  • We will communicate promptly and work to resolve any delays.

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Return Policy

At Monocoque, our products are handcrafted and made to order, ensuring the highest quality and attention to detail. Due to the bespoke nature of our products, we have the following return policy:

 

1. Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.

  • The product must be in unused, original condition and returned with all original packaging and accessories.

  • Customized or personalized items are non-refundable unless there is a manufacturing defect.

 

2. Restocking Fee

  • All eligible returns are subject to a $100 restocking fee, which will be deducted from your refund amount.

  • This fee covers the costs associated with the bespoke production of our handmade items.

 

3. How to Initiate a Return

To start the return process:

  1. Contact Us: Email leon@monocoque-designs.com with your order number and reason for the return.

  2. Approval: Once your return is approved, we will provide you with a return shipping label and instructions.

  3. Shipping: Pack the item securely and ship it back to us using the provided label.

 

4. Shipping Costs

  • Monocoque will cover the return shipping costs for eligible returns.

  • If the item is found to be damaged due to misuse or does not meet the return eligibility criteria, it will be returned to you, and the shipping costs may apply.

 

5. Refund Process

  • Once the returned item is received and inspected, we will process your refund (minus the $100 restocking fee).

  • Refunds will be issued to the original payment method within [Insert Timeline, e.g., 7–10 business days].

 

6. Exchanges

  • We do not offer direct exchanges due to the made-to-order nature of our products. If you wish to exchange an item, you must return it (if eligible) and place a new order.

 

7. Non-Returnable Items

  • Items customized or personalized to your specifications.

  • Items that show signs of use or damage not caused by manufacturing defects.

 

8. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of delivery.

  • We will replace or repair the product at no additional cost to you.

 

9. Exceptional Circumstances

  • Monocoque reserves the right to refuse returns that do not comply with this policy.

  • Any disputes will be handled under the governing laws of California.

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